What Happens During a 24/7 Emergency Lockout Service Call
When you call us for an emergency lockout, the process begins immediately on the phone. Our dispatcher collects your address, the type of lock you're dealing with, and basic ownership verification — a step we take seriously for your security as much as anyone else's. We'll ask for a photo ID match to the address, a lease agreement, or similar confirmation. This isn't red tape; it's the professional standard that protects Catskill homeowners from unauthorized entry. Once verified, a technician is routed to you from the nearest position — we operate mobile, meaning we come to you rather than you driving to a shop.
On arrival, the technician assesses the lock before reaching for any tool. For a standard door knob lock or keyed deadbolt, non-destructive picking or bypass is usually possible, leaving your hardware fully intact. Mortise lock assemblies — the heavy-duty, multi-component locks common in pre-1970s Catskill homes and commercial storefronts — require a different, more careful approach due to their internal latch and bolt mechanisms. Our technicians are trained specifically on mortise lock service, not just the simpler pin-tumbler cylinders. After entry is achieved, we can rekey or replace the lock on the spot if you need that additional security step, using quality hardware from brands like Schlage or Kwikset.
